Each item from our store is custom and handmade to order. I spend a considerable amount of time on each item, to ensure my customers are satisfied and provided with quality products.
Most items will be made and shipped within 3-5 weeks. However, your order may take longer or shorter to process, depending on the product ordered, the number of items ordered, and the volume of orders being received. Orders placed during busy periods, such as the spring, summer, and holiday seasons, can take up to 6-8 weeks. If you need your order by a certain date, please contact us PRIOR to purchasing to discuss and CONFIRM that your desired timeframe is possible. Your patience and understanding of the time required to make your custom order is greatly appreciated.
All items are shipped through the United States Postal Service (USPS). When your order is shipped, you will be notified and provided tracking information via email. Please allow 3-5 business days for your order to arrive. Orders requested by a specific date, will be postmarked and shipped in enough time to arrive by the agreed upon date. However once your order has been shipped, Created By Cocoa Butterfly, LLC is no longer responsible. It is the responsibility of the USPS to deliver your order in the estimated timeframe the USPS provides. We do include insurance on all shipments and whenever possible check on items delivery status to ensure they are received in a timely manner. Limited international shipping is available upon request.
If you suspect there is an issue with your package, please contact us immediately. Should a package be returned to us at the fault of Created By Cocoa Butterfly LLC, your order will be reshipped at no additional cost to you. However, if we are NOT responsible for the returned item, we will request that you cover the cost for your order to be reshipped. We ship all items to the mailing address provided. Please be sure that the mailing address is correct when ordering or send an email to firstname.lastname@example.org to reflect the change of address immediately after purchase.
If you live in the Atlanta area, you may contact us and schedule pick up for your order if you prefer.
Returns & Exchanges
All items are custom made to order with exact sizing and the color specifications of your choice. Please be sure to read our sizing information carefully before placing a custom order. If you have any questions regarding sizing and fit, please contact me PRIOR to ordering.
Once I receive an order, I purchase supplies and get to work promptly, therefore, cancellations on all custom orders are NOT accepted. Returns and exchanges for custom orders are NOT accepted because of the possible hygiene issues that would make these items unsuitable for resale.
All purchases are non-refundable. Exchanges are permitted on defective products and other limited items. In order to qualify for an exchange, you must send an email to email@example.com to begin the exchange process. Any item(s) returned, without approval, will be returned to the sender. Once your request is received, a confirmation and approval/denial will be sent via email. If the exchange is approved, we must receive your returned item(s) within 10 days. If the items are returned after 10 days, the item(s) will be immediately returned to the sender.
All returned item must be received by Created By Cocoa Butterfly. LLC in their original condition. The items must be UNWORN. If your item(s) are returned in unsatisfactory condition (worn or stained), the item(s) will be NOT be accepted and will be returned at the sender's expense.
The purchaser is responsible for all shipping and handling charges for exchanges. Please be sure to include tracking on your returned item(s). We cannot be held responsible for lost mail. We reserve the right to refuse service to anyone who makes excessive exchanges. All sale items (including samples) and international sales are FINAL and do NOT qualify for refunds or exchanges. Gift Certificates are non-refundable.
We reserve the right to modify our policies at any time, so please review them frequently, especially PRIOR to placing an order. Once posted to the website, any modifications to the policies take effect immediately.Please feel free to contact me at anytime for more information. Thank you for your love and support!