Frequently Asked Questions

If you still have questions, please feel free to contact us at anytime.

Email: createdbycocoabutterfly@gmail.com

 

Where is your store?

Created By Cocoa Butterfly, LLC is an online store, based out of Kansas City, Missouri.

Can I customize my order?

I do accept custom orders for different sizes, colors, detailing, fit, etc. Please keep in mind that custom orders may cost more for the time that is put in to adjust patterns specifically to meet your needs. Please contact us to discuss PRIOR to purchasing, to confirm that we are able to complete your custom order.

Is this garment see through? 

The stitching on our crochet garments is tight enough for a comfortable amount of coverage. The yarn is usually thick enough to hide any "poking." However, some designs are made for a more seductive look. The stitching on these garments is more open and considered a lace stitch. These garments may not be comfortable for women who prefer a more modest look. Although it is not necessary for coverage, padding or lining is available upon request. Please note that padding and lining will increase the price of your item(s). 

Can I wear bras with these tops?

Cupped and bikini style tops are meant to be worn braless. Most the tops will not cover the band or cup of a bra completely. If you should decide to wear a bra underneath, please keep in mind the top may fit more tightly. The best option for women looking for more coverage is to wear pasties, a sticky bra, or make a request to add padding or lining to your order. 

Will the garment color fade?

The colors in your crocheted item(s) should stay true to their original color. The color will fade naturally over time, like most things. The color of your crocheted item(s) can be compromised if exposed to chlorine, excessive sun light or bleach. Discoloration may also occur if they are not handled gently when washing. It is best to clean your crochet items by hand washing them with mild soap and water, avoiding any rough scrubbing.

Is this garment safe in the water?

All swimwear is safe to wear in water! It is made of 100% cotton yarn. It does hold more water than spandex or lycra swimwear. Once on dry land, excess water can be easily removed by pressing the garment close to your body. The sun will also help with drying the garment out. Fit and coverage of the garment should not be affected, although the straps may stretch slightly when wet. Simply tie the straps tighter, to a comfortable fit. Please keep in mind that this information is applicable to swimwear only. Other crocheted garments have not been tested in the water. 

How do I pay for my order? Is it secure?

The Squarespace checkout process is powered by PayPal, one of the most trusted payment solutions on the web. We accept Visa, Mastercard, Discover, American Express. Custom orders are paid through invoice via Paypal. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

Can I use a discount code?

Discount codes are NOT applicable on orders that are not made with the set timeframe of the code. Discount codes are offered at random, and cannot be applied to orders already placed. Discount codes are NOT applicable on sale items or sets that are sold at a discounted price.

How long will it take to receive my order?

Click the link to view our Shipping Policy.

Do you accept orders placed outside of the United States?

We accepted limited international orders.  All international sales are FINAL and do not quality for returns or exchanges. Please contact us for ordering and shipping information.

What is your return and exchange policy?

Click the link to view our Return, Exchange, Cancellation Policy. 

What if something is wrong with my order?

If you have a problem with your order, please contact us immediately either through the Contact Form or email us at createdbycocoabuttrfly@gmail.c.ocom

I'm interested in forming a partnership with Created By Cocoa Butterfly, LLC. Do you take Wholesale Orders?

Yes! We are currently establishing partnerships in the USA. We would love to partner with you to offer Created By Cocoa Butterfly at your local store. Please email us at createdbycocoabutterfly@gmail.com and we will follow up with you.  

Have any ideas or suggestions?

We love hearing from our customers!! If you have any ideas, feedback, suggestions, questions or concerns. Please do not hesitate to contact us.